Our guarantee is real, and so is what it asks of you. No fine print games, no hype. This is exactly how it works, laid out plainly.
Follow the program, and you will see results. That is the deal.
We can stand behind that because the program is built on how your body actually works, not on wishful thinking. But a plan only works when it is followed. So before we promise you anything, we are going to be honest about what following it takes.
Losing the weight and keeping it off is not a handful of tiny tweaks around the edges. It means changing how you eat, how you move, how you sleep and how you handle stress. Some of it will feel easy. Some of it you will not love, at least not at first. Both kinds are necessary.
Here is the part that is hard to hear and true anyway: your metabolism and your physiology do not care how you feel about any of it. They do not care what you enjoy or what you would rather skip. They respond to what you actually do, repeated over time. Your feelings are valid. They are simply not the thing that changes your body. Your actions are.
We build your plan around foods you genuinely enjoy, because a plan you hate is a plan you quit. That part is real and we mean it. But enjoying your food is not the same as eating as much of it as you want, whenever you want.
It does not mean chocolate and ice cream all day just because they happen to be your favourites. Amounts matter. Timing matters. Protein, fibre and steady blood sugar matter, because they are what keep your appetite settled and your cravings quiet instead of running the show. You will eat food you like, in the amounts and at the times that actually move you forward.
Perfection is not possible and we would never ask you for it. Life happens. Birthdays, dinners out, the odd rough week, all of it happens. The people who chase perfect are usually the first to fall apart the moment they slip.
So the standard is simple. Ninety percent adherence. Follow the plan nine times out of ten and you are doing exactly what the program needs. That last ten percent is your life, and it is meant to be lived. Ninety percent is also the line where this guarantee holds.
If you follow your plan to at least 90 percent adherence for the full length of your program, apply the coaching you are given, and still do not lose weight, we will keep working with you, at no extra cost, until you do.
We will not put a number on it, and here is the honest reason why. Everyone starts in a different place, with different goals, a different body and a different history. Promising the same figure to every person would be a lie. So instead of a number we invented for a sales page, our promise is simple: we stay in it with you until you get there.
Adherence just means following the system as it is laid out for you, and showing us you have: following your meals, sending photos of your meals, proof of your workouts, and staying in communication with us. That is how your 90 percent is tracked. This guarantee is about your commitment and ours. It is not a promise that you can get there without doing the work.
If you read all of that and thought “yes, that is exactly the kind of honesty I want,” then we are your people.
Individual results vary. This guarantee relates to our coaching program and the adherence terms set out on this page.
Miss Metabolism Pty Ltd strives to provide the greatest possible experience for all participants, and the following outlines the terms and conditions of The Metabolic Reset Program (the "Program"). This Product and Service Use Agreement ("Agreement") is entered into by and between Miss Metabolism Pty Ltd, a NSW corporation, and the individual participant ("Participant", "you").
This is the most important part of this Agreement, so please read it carefully. The Program works, but only when it is followed. You acknowledge and agree that:
This Program has been developed by utilising years of education, experience and application, including Bachelor degrees, certificates, diplomas and years of professional experience. This intellectual property, including but not limited to "The Fat Loss Protocol", nutrition plans, recipes and use of supplements, is what makes our service distinct. By agreeing to these Terms, you (the Participant) agree not to share, disclose, or disseminate any proprietary or intellectual property belonging to Miss Metabolism Pty Ltd. This includes intellectual property you access via mobile applications, website links, services, or interactions, and you agree to uphold the confidentiality of such information in perpetuity. The Participant authorises Miss Metabolism Pty Ltd to collect the total Program cost outlined below and as discussed on the phone call the Participant scheduled.
The Participant agrees to consult a medical professional prior to using any product or service provided in the Program. You acknowledge that Miss Metabolism Pty Ltd is not responsible for verifying or obtaining medical clearance and you assume all responsibility for ensuring that use of any product or service is medically appropriate for you:
We respect your privacy and you must also respect the privacy of fellow participants. All information, ideas, achievements, and challenges ("Confidential Information") must be considered confidential. You agree:
You (the "Participant") agree, for the benefit of Miss Metabolism Pty Ltd, that during or after the Program you will not directly:
Miss Metabolism Pty Ltd is committed to providing all participants with a positive experience. We may, at our sole discretion, limit, suspend, or terminate your participation in any of our programs (live, recorded, or digital) without refund. You agree not to:
Where a "Testimonial Discount" is provided: the Program has limited capacity due to the personalised attention and resources allocated to each Participant. By extending the Testimonial Discount, we allocated a spot that could otherwise have been extended to another participant at full price.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these Terms attempts to modify or exclude the conditions, warranties and other legal rights under the Australian Consumer Law.
Change of mind and non-adherence. Subject to your rights under the Australian Consumer Law, the Program is a personalised service that begins as soon as your plan is created and your coaching commences, and a substantial portion of the work and cost is incurred in the first 3 to 5 business days after purchase. We do not provide refunds for change of mind, or where dissatisfaction arises from your own non-adherence, partial participation, or failure to follow the coaching provided.
Chargebacks. If you believe there is a billing error or have any concern about a charge, you agree to contact us first at [email protected] so we can resolve it. You agree not to initiate a chargeback, payment dispute or reversal in respect of services that have been provided, or where the conditions of any results guarantee have not been met. Initiating a chargeback in breach of these Terms is itself a breach of this Agreement, and, to the extent permitted by law, you agree to reimburse us for the amount charged back together with any fees and reasonable costs we incur in responding. Nothing in this clause affects your rights under the Australian Consumer Law.
Faulty or defective products: if you receive a product that is faulty or defective, we will gladly replace the item. Please contact [email protected] within 3 business days of receiving the box, with clear photographs of the faulty product, to initiate the replacement process. Where a product is unavailable, we will refund the cost of the faulty supplement or provide a replacement.
For any questions and notices relating to this Agreement, please contact us at Miss Metabolism Pty Ltd, email [email protected].